Terms of Service

Terms of Service

Last updated: September 2026

1. Scope and Acceptance of These Terms

1.1 These Terms of Service (the "Terms") apply to all purchases made through the The Meow Co. online store (the "Store") between

[COMPANY LEGAL NAME] (doing business as "The Meow Co.") [STREET ADDRESS] [CITY, STATE ZIP] United States Email: [SUPPORT EMAIL] Phone: [PHONE]

("The Meow Co.," "we," "us" or the "Seller")

and the customer placing the order ("you" or the "Buyer").

1.2 The version of these Terms in effect at the time you place your order applies to that order. By placing an order, you confirm that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy, which are incorporated by reference.

1.3 These Terms are the only terms that govern your purchase. Any different, conflicting or additional terms proposed by the Buyer (for example, in a purchase order) become part of the contract only if the Seller has expressly agreed to them in writing. This applies even if the Seller fulfills an order with knowledge of the Buyer's differing terms.

1.4 You must be at least 18 years old, or the age of majority in your state of residence, to place an order. These Terms apply both to consumers (individuals purchasing for personal, family or household purposes) and to business customers (persons purchasing for business or commercial purposes). Where a provision applies only to consumers or only to business customers, this is expressly stated.

2. Orders and Formation of the Contract

2.1 The presentation of products in the Store does not constitute a legally binding offer by the Seller, but a non-binding invitation to the Buyer to submit an offer to purchase. All product information is provided for description purposes only and is not to be understood as a guarantee or warranty of particular characteristics unless it is expressly identified as such.

2.2 By submitting an order through the Store, the Buyer makes a binding offer to enter into a contract of sale. The Buyer's offer remains open for acceptance by the Seller for five (5) business days after the Seller receives it.

2.3 The Seller will promptly acknowledge receipt of the order by an automated confirmation email (order confirmation). This acknowledgment does not constitute acceptance of the offer; it only informs the Buyer that the order has been received by the Seller.

2.4 The contract of sale is formed when the Seller accepts the Buyer's offer. The point of acceptance depends on the payment method selected by the Buyer:

  • Instant payment methods (for example, credit or debit card, PayPal, Apple Pay, Google Pay, Shop Pay or comparable payment services): The contract of sale is formed upon the successful completion of the payment transaction. The Seller's initiation of the charge to the Buyer's payment method constitutes acceptance of the Buyer's offer.
  • Buy now, pay later services (for example, Shop Pay Installments, Klarna or Afterpay, where offered): The contract of sale is formed when the Seller sends an express order acceptance by email or when the products are handed over to the shipping carrier (shipping confirmation), whichever occurs first.
  • Any other payment method offered at checkout (for example, bank transfer, where available): The contract of sale is formed when the Seller sends an express order acceptance by email or when the products are handed over to the shipping carrier.

2.5 Pricing errors: If a price displayed in the Store is the result of an obvious typographical, programming or data-entry error that a reasonable buyer would have recognized as such, the Seller is entitled to cancel the order and rescind any contract formed on the basis of that price. The Seller will notify the Buyer promptly after becoming aware of the error. Any payment already made will in this case be refunded to the Buyer in full, promptly and no later than 14 days, using the same payment method the Buyer used.

2.6 Product availability: The Seller reserves the right to cancel the contract if, despite having placed a matching order with its supplier in a timely manner, the Seller is not supplied or is not supplied on time, for reasons for which the Seller is not responsible. In this case the Seller will promptly inform the Buyer that the product is unavailable and will refund any payment already made in full, promptly and no later than 14 days, using the same payment method. Any further rights of the Buyer under applicable law in the event of unavailability remain unaffected.

2.7 The Seller is further entitled to refuse an order or, if the contract has already been formed, to cancel it if:

  • the Buyer has provided incorrect or incomplete order or payment information, or
  • there is a reasonable suspicion of fraudulent or abusive ordering or of commercial resale (see Section 8).

Any payment already made will in these cases be refunded to the Buyer in full, promptly and no later than 14 days, using the same payment method.

3. Prices, Shipping Costs, Taxes and Duties

3.1 All prices in the Store are stated in US dollars (USD). Unless otherwise stated, prices do not include sales tax or shipping costs. Applicable state and local sales tax is calculated based on your shipping address and displayed at checkout before you complete your order. Shipping costs, where they apply, are displayed separately and clearly before the order is placed. Free shipping on orders of 2+ jars.

3.2 The prices in effect at the time of the order apply. Prices will not be changed after the contract has been formed.

3.3 Deliveries within the United States: The product price plus any sales tax and shipping costs displayed at checkout make up the total amount you pay. No further costs are charged to the Buyer beyond those shown at checkout.

3.4 Deliveries to countries outside the United States: Where we offer international shipping, deliveries to other countries may in individual cases be subject to additional costs that are not caused by the Seller and over which the Seller has no control. These include in particular:

  • import duties and import taxes (such as VAT or GST) in the destination country,
  • customs clearance or customs storage fees,
  • other public charges, taxes or fees of the destination country.

These costs are borne by the Buyer. The Buyer is asked to check with the customs authority of their country about the applicable import rules before placing an order.

3.5 If, for an international shipment, a collect-on-delivery charge or a subsequent customs charge arises for which the Seller is not responsible, it is borne by the Buyer.

4. Payment Terms

4.1 The payment methods available to the Buyer are those shown during checkout. Any restrictions on individual payment methods will be communicated at the latest during checkout.

4.2 The purchase price is due immediately upon formation of the contract, unless a later payment date has been agreed (for example, through a buy now, pay later service, whose own terms apply to your payment schedule).

4.3 Where advance payment (for example, bank transfer) has been agreed, payment is due immediately after the contract is formed. Products are shipped only after payment has been received in full.

4.4 If a payment is declined, reversed or charged back without valid reason, or if the Buyer otherwise fails to pay when due, the Seller is entitled to suspend or cancel the affected order and to recover from the Buyer the reasonable costs incurred as a result (including bank and payment-processor fees) and interest on the overdue amount at the maximum rate permitted by applicable law. The Seller reserves the right to claim further damages caused by late payment.

4.5 To the extent permitted by applicable law, the Buyer may set off claims against the Seller's payment claims only if the Buyer's counterclaims have been finally adjudicated, are undisputed or have been acknowledged by the Seller in writing. The same applies to withholding payment, which the Buyer may do only on the basis of counterclaims arising from the same contract. The Buyer's rights under applicable law in the event of defective products (see Section 12) remain unaffected.

5. Customer Account

5.1 Where the Store offers the option of creating a customer account, the Buyer is obliged to keep their login credentials (username and password) confidential and to protect them from access by unauthorized third parties.

5.2 All actions taken using the Buyer's login credentials are deemed to have been authorized by the Buyer, unless the Buyer has previously informed the Seller of the misuse of their credentials. Such notice must be given promptly after the Buyer becomes aware of the misuse.

5.3 The Buyer is obliged to keep the information stored in their account (in particular billing and shipping addresses) up to date.

5.4 The Seller is entitled to suspend or delete customer accounts if there are specific indications that the account is being misused or that these Terms have been violated.

6. Shipping, Delivery Times and Delivery

6.1 Estimated delivery times are stated on the relevant product page and in our Shipping Policy. Orders are typically processed within 1–3 business days; standard shipping within the United States takes an estimated 5–8 business days after dispatch. Unless otherwise stated, delivery periods begin, where advance payment has been agreed, once payment has been received in full, and for all other payment methods, on the day after the contract is formed. If the end of a delivery period falls on a Saturday, Sunday or a federal or state public holiday at the place of delivery, the period is extended to the next business day.

6.2 The delivery times stated are estimated delivery times and not guaranteed delivery dates, unless, as an exception, a fixed delivery date has been expressly confirmed in writing.

6.3 Products are shipped to the delivery address provided by the Buyer during checkout. Unless otherwise agreed, the Seller selects the shipping carrier and shipping method at its reasonable discretion.

6.4 Partial shipments are permitted where this is reasonable for the Buyer and does not cause the Buyer any additional shipping costs, unless the Buyer has agreed in advance to the partial shipment and any additional costs.

6.5 For consumers, the risk of loss of or damage to the products passes to the Buyer when the products are delivered to the Buyer (or to a person designated by the Buyer) at the delivery address. For business customers, the risk of loss passes to the Buyer as soon as the products are handed over to the shipping carrier (FOB shipping point).

6.6 If delivery fails for a reason attributable to the Buyer (for example, an incorrect or incomplete delivery address, failure to collect the package from the carrier or pickup location despite notification, or refusal to accept delivery), the Buyer bears the cost of reshipping and any storage costs.

6.7 In the event of delivery delays, the Seller is entitled to inform the Buyer as early as possible and to communicate a reasonable new estimated delivery period. If the products are not delivered within a reasonable additional period, the Buyer may cancel the undelivered part of the order and receive a full refund for it. The Buyer's rights under applicable law remain unaffected.

7. Force Majeure and Extraordinary Circumstances

7.1 The Seller is not liable for delays in performance or non-performance to the extent that these are due to circumstances for which the Seller is not responsible and which are beyond its reasonable control (force majeure).

7.2 Force majeure includes in particular, but is not limited to:

  • natural disasters, epidemics, pandemics,
  • governmental orders, embargoes, sanctions, import and export restrictions,
  • war, acts of terrorism, riots, civil unrest,
  • strikes, lockouts (including at third-party companies and suppliers),
  • disruptions of international transport routes, closures of shipping lanes, port closures,
  • customs clearance delays beyond the Seller's control,
  • significant operational disruptions at the Seller or its suppliers that are not due to a breach of duty by the Seller,
  • failure of essential IT infrastructure (for example, cyberattacks, server outages at third-party providers),
  • energy supply crises, shortages of raw materials.

7.3 For the duration of the force majeure event and a reasonable start-up period thereafter, the Seller is released from its obligation to perform. The Seller will promptly inform the Buyer of the occurrence and the expected duration of the disruption.

7.4 If the disruption caused by force majeure lasts longer than 60 days, either party is entitled to cancel the contract. Any payment already made will in this case be refunded in full, promptly and no later than 14 days after notice of cancellation, using the same payment method.

7.5 The Buyer's rights under applicable law to cancel the contract after a reasonable additional period for delivery has expired without delivery remain unaffected by the provisions of this Section.

8. Order Quantities and No Resale

8.1 The Seller offers its products exclusively in normal household quantities for sale to end customers.

8.2 The Seller reserves the right to limit order quantities to normal household quantities. The Seller may refuse, in whole or in part, orders that obviously exceed a normal household quantity. In this case the Seller will promptly inform the Buyer and refund any payment already made for the refused part of the order.

8.3 This applies in particular where there are specific indications that the order is placed wholly or predominantly for the purpose of commercial resale. Products purchased from the Store may not be resold without the Seller's prior written consent.

9. Product Information, Images and Health Disclaimer

9.1 The product images shown in the Store (photos, graphics, videos) are for illustration purposes and may show the product with minor differences in color, size, surface finish or packaging. The written product description is authoritative for the characteristics of the products.

9.2 Customary, minor and reasonable variations in color, dimensions, weight, design or packaging do not constitute a defect, provided that the product's fitness for use and its essential characteristics are not affected. This applies in particular to:

  • technical or production-related color variations,
  • minor variations in dimensions and weight within customary commercial tolerances,
  • changes to the packaging design by the manufacturer.

9.3 This provision does not limit the Buyer's rights under applicable law with respect to defective products.

9.4 Supplement for cats, not a drug: The Meow Co. dental powder is a supplement for cats (complementary feed) intended to support your cat's dental hygiene as part of a daily routine. It is not a drug and is not intended to diagnose, treat, cure or prevent any disease. It does not replace veterinary care, a professional dental cleaning, or a veterinarian's examination of your cat's teeth and gums. Statements about The Meow Co. in the Store have not been evaluated by the U.S. Food and Drug Administration. The Meow Co. is intended for cats only. Keep out of reach of children and follow the feeding instructions on the label.

9.5 Not medical or veterinary advice; consult your veterinarian: The information provided in the Store, including product pages, blog articles, guides, FAQs and customer reviews, is for general informational purposes only and does not constitute veterinary or medical advice. Individual results vary from cat to cat. Always consult a licensed veterinarian if your cat shows signs of dental disease (such as persistent bad breath, red, swollen or bleeding gums, loose or discolored teeth, drooling, pawing at the mouth or difficulty eating), before starting any supplement if your cat has a health condition, is pregnant or nursing, or is taking medication, and for regular dental checkups. Nothing in the Store is intended to discourage you from seeking veterinary care for your cat.

10. Retention of Title

10.1 Title to the delivered products remains with the Seller until all amounts due under the contract of sale have been paid in full.

10.2 Until title has passed to the Buyer, the Buyer is obliged to treat the products with reasonable care and, to the extent reasonable, to protect them against loss, theft and damage.

10.3 For business customers the following also applies: In the event of conduct by the Buyer in breach of the contract, in particular late payment, the Seller is entitled to demand the return of the products. Demanding the return of the products does not constitute cancellation of the contract unless the Seller expressly declares so.

11. Returns, Refunds and 60-Day Money-Back Guarantee

11.1 We want you and your cat to be happy with The Meow Co.. Purchases of The Meow Co. made through our official store are backed by our 60-Day Money-Back Guarantee. The details of the guarantee, in particular its conditions, time limits and the return procedure, as well as the procedure for damaged, defective or incorrectly delivered items, are set out in the Seller's separate Returns & Refunds Policy, which is made available to the Buyer before the contract is formed and can be accessed at any time at /policies/refund-policy. Please contact us at [SUPPORT EMAIL] with your order number before returning any product; refunds are issued to the original payment method once the return has been processed in accordance with the Returns & Refunds Policy.

11.2 The 60-Day Money-Back Guarantee does not apply to the following, unless our Returns & Refunds Policy expressly provides otherwise:

  • products that were not purchased from our official store (for example, products purchased through third-party marketplaces or from unauthorized resellers),
  • products expressly marked in the product description as not eligible for the guarantee,
  • products that do not meet the condition requirements set out in the Returns & Refunds Policy, or that have been damaged after delivery through improper handling or storage,
  • digital products (such as the E-Book: Healthy Cat Teeth) once they have been delivered or downloaded, and gift cards,
  • orders identified as commercial resale or as abusive use of the guarantee (see Section 8).

11.3 The Seller will indicate expressly and clearly on the relevant product page and at the latest during checkout if the guarantee is excluded or limited for a particular product.

11.4 The 60-Day Money-Back Guarantee is offered to consumers. Business customers are not eligible for the guarantee unless expressly agreed in writing.

12. Warranties and Defective Products

12.1 The Seller warrants that, at the time of delivery, the products will materially conform to their written product description in the Store and will be free from material defects in materials and workmanship (the "Limited Warranty"). This Limited Warranty is in addition to the 60-Day Money-Back Guarantee and to any rights you have under applicable law that cannot be waived.

12.2 Warranty periods:

  • For consumers, the Limited Warranty covers defects that were present at the time of delivery and are reported within one (1) year from delivery of the products.
  • For products that arrive damaged in transit or that were incorrectly delivered, we ask that you notify us as soon as reasonably possible, ideally within 14 days of delivery, so that we can file a claim with the carrier. This request does not limit your rights under this Section.
  • For business customers, the Limited Warranty period is one (1) year from delivery, subject to the inspection and notice requirements in Section 12.8.

12.3 Notice of defects and remedy: If a product is defective, the Seller will first provide a remedy at no cost to you. At the Buyer's choice, the remedy consists of a replacement of the product or a refund of the purchase price of the defective product. The Seller may decline the remedy chosen by the Buyer if it is possible only at disproportionate cost and the other remedy is available without significant disadvantage to the Buyer.

12.4 For the efficient and fast processing of warranty claims, the Buyer is asked to contact the Seller's customer service before returning any product:

Email: [SUPPORT EMAIL]

To speed up processing, the Buyer is asked to send the Seller a description of the defect and, where possible and reasonable, photos or screenshots of the defect complained of. This allows a faster initial assessment and, where appropriate, an immediate replacement shipment without the Buyer first having to return the product.

Clarification: Contacting us first and sending photos are not conditions for asserting your rights under this Limited Warranty or under applicable law, but a non-binding request to speed up the process in the interest of both parties.

12.5 If the remedy fails (in particular after an unsuccessful second attempt), is unreasonable for the Buyer, is definitively refused by the Seller, or is not carried out within a reasonable time, the Buyer is entitled to the further remedies available under applicable law (reduction of the purchase price, cancellation of the contract with a refund, or damages, subject to Section 13).

12.6 Not a defect: Normal wear, natural variations in the color, texture or smell of the powder within customary tolerances, damage caused by improper handling or storage (for example, exposure to moisture, heat or direct sunlight), failure to follow the feeding or storage instructions, use after the best-before date printed on the jar, use for animals other than cats, or use of the product in a manner other than as directed do not constitute a defect, unless caused by the Seller.

12.7 Manufacturer warranties: Where a manufacturer's warranty exists for certain products, it is a voluntary service of the respective manufacturer. The details are set out in the manufacturer's warranty terms. A manufacturer's warranty neither limits nor extends the Buyer's rights against the Seller under this Section or under applicable law.

12.8 Additional provisions for business customers: A Buyer who is a business customer must inspect the products promptly after delivery and give written notice of any apparent defects promptly, and at the latest within seven (7) business days after delivery. Hidden defects must be reported promptly after discovery. If timely notice is not given, the products are deemed accepted.

12.9 Disclaimer of other warranties: EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SELLER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

13. Limitation of Liability

13.1 Nothing in these Terms limits or excludes the Seller's liability, and the Seller is liable without limitation:

  • for willful misconduct or gross negligence,
  • for death or personal injury caused by the Seller's negligence,
  • under applicable product liability laws, to the extent such liability cannot be limited or excluded,
  • under an express written guarantee given by the Seller,
  • under any other mandatory provision of applicable law that cannot be limited or excluded by agreement.

13.2 Subject to Section 13.1, in the event of a negligent breach of essential contractual obligations (obligations whose fulfillment is essential to the proper performance of the contract and on whose fulfillment the Buyer may regularly rely), the Seller's liability for ordinary negligence is limited to the typical damages that were foreseeable at the time the contract was formed.

13.3 IN ALL OTHER CASES, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SELLER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE STORE OR THE PRODUCTS, AND THE SELLER'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

13.4 The foregoing limitation of liability also applies to the personal liability of the Seller's owners, officers, directors, employees, agents, contractors and suppliers.

13.5 The foregoing provisions do not shift the burden of proof to the disadvantage of the Buyer.

14. Discount Codes, Promotions and Gift Cards

14.1 Promotional discount codes (codes issued free of charge as part of marketing campaigns and not purchased by the Buyer) are subject to the following conditions, unless otherwise stated on the code or in the offer:

  • They are valid only for the period stated with the code.
  • They can be redeemed only once per order and once per household.
  • They cannot be combined with other promotional codes unless the Seller expressly permits this.
  • They are not transferable to third parties.
  • Only one promotional code can be redeemed per order.

14.2 Promotional codes have no cash value, cannot be redeemed for cash and do not bear interest.

14.3 If an order for which a promotional code was redeemed is cancelled or returned in whole or in part, and the remaining order value falls below the minimum order value of the code, or the order is cancelled entirely, the benefit granted by the code lapses for the returned items. The Seller is entitled to deduct the proportionate value of the code for returned products from the refund amount.

14.4 The code must be entered during checkout before the order is submitted. Codes cannot be applied retroactively to orders that have already been placed.

14.5 A minimum order value may apply to individual promotional codes and will be stated with the respective code.

14.6 Gift cards (purchased by the Buyer) do not expire and are not subject to dormancy, inactivity or service fees. Gift cards are not redeemable for cash except where required by applicable law (for example, certain states require cash redemption of small remaining balances). Gift cards are transferable.

15. Intellectual Property

15.1 All content of the Store, in particular texts, product descriptions, photographs, graphics, logos, videos, layouts and databases, as well as the The Meow Co. name and logo, is protected by copyright, trademark and other intellectual property laws and is owned by the Seller or its licensors.

15.2 Any reproduction, distribution, modification, translation, storage in electronic systems or other use, in whole or in part, requires the Seller's prior written consent. This applies in particular to the use of our product photos and product descriptions for your own sales listings on third-party platforms or marketplaces.

15.3 Use of Store content within the limits permitted by applicable law (for example, fair use under US copyright law) remains unaffected.

16. Contract Language, Order Records and Correction of Input Errors

16.1 The contract language is English.

16.2 The text of the contract is not separately stored by the Seller in a form that can be retrieved through the Store after the order has been completed. However, the Buyer can save the contract details (order data, these Terms and the Returns & Refunds Policy) immediately after submitting the order using the print function of their browser. The order confirmation is sent to the Buyer by email; the Buyer is advised to keep this email.

16.3 Before submitting the order, the Buyer can review and correct their entries using the usual keyboard, mouse and touch functions. The individual technical steps leading to the formation of the contract are shown to the Buyer during checkout.

17. Privacy

Information about the collection, processing and use of personal information can be found in the Seller's Privacy Policy, which can be accessed at any time at /policies/privacy-policy.

18. Dispute Resolution

18.1 Informal resolution first: Most concerns can be resolved quickly and informally. If you have a dispute with the Seller, please contact us first at [SUPPORT EMAIL] and describe the issue. You and the Seller agree to attempt in good faith to resolve any dispute informally for at least thirty (30) days after such notice before initiating arbitration or court proceedings.

18.2 Binding individual arbitration: If a dispute cannot be resolved informally, you and the Seller agree that any dispute, claim or controversy arising out of or relating to these Terms, the Store or the products (a "Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, rather than in court, except as provided in Sections 18.4 and 18.5. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitration may be conducted by telephone, video conference or on the basis of written submissions; any in-person hearing will be held at a location reasonably convenient to you. Fees are allocated in accordance with the AAA Consumer Arbitration Rules. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.

18.3 Class action waiver: YOU AND THE SELLER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. If this class action waiver is found to be unenforceable with respect to a particular claim, that claim shall be severed and decided in court, and the remainder of this Section shall continue to apply.

18.4 Exceptions: Either party may bring an individual action in small claims court for Disputes within that court's jurisdiction. Either party may also seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or to prevent unauthorized use of the Store.

18.5 Right to opt out: You may opt out of the arbitration agreement in this Section by sending written notice to [SUPPORT EMAIL] or to the postal address in Section 1 within thirty (30) days after you first accept these Terms, stating your name, address and order number and that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms. Nothing in this Section deprives you of any mandatory consumer protection right under the laws of your state of residence that cannot be waived by agreement.

19. Governing Law and Venue

19.1 These Terms and any contract of sale concluded under them are governed by the laws of the State of [STATE] and the federal laws of the United States, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

19.2 For consumers, the choice of law in Section 19.1 applies only to the extent that it does not deprive the consumer of the protection of mandatory consumer protection laws of the state in which the consumer resides that cannot be waived by agreement. This provision does not affect the consumer's rights under such laws.

19.3 Venue for business customers: If the Buyer is a business customer, the state and federal courts located in the State of [STATE] have exclusive jurisdiction over all disputes arising out of or in connection with this contract, subject to Section 18. The Seller is also entitled to bring an action against the Buyer in the courts at the Buyer's principal place of business.

19.4 Venue for consumers: If the Buyer is a consumer, any Dispute that is not subject to arbitration under Section 18 may be brought in the courts having jurisdiction under applicable law, including, where applicable law so requires, the courts of the consumer's state of residence.

20. Changes to These Terms

20.1 The Seller reserves the right to change these Terms at any time with effect for the future. The changed Terms apply exclusively to orders placed after the time of the change.

20.2 Contracts already concluded remain subject to the version of these Terms in effect at the time of the respective order.

21. Severability, Entire Agreement and Waiver

21.1 If any provision of these Terms is or becomes invalid or unenforceable, the validity of the remaining provisions is not affected.

21.2 The invalid or unenforceable provision shall be replaced by the applicable statutory provision or, where none exists, by a valid and enforceable provision that most closely reflects the economic purpose of the original provision.

21.3 These Terms, together with the policies incorporated by reference in Section 1.2, constitute the entire agreement between you and the Seller regarding your purchase and supersede any prior agreements or understandings relating to it. The Seller's failure to enforce any provision of these Terms does not constitute a waiver of that provision or of the Seller's right to enforce it later. You may not assign or transfer your rights under these Terms without the Seller's prior written consent; the Seller may assign these Terms to an affiliate or a successor to its business. Section headings are for convenience only and do not affect interpretation.

22. Contact

If you have any questions about these Terms or about your order, you can reach us as follows:

[COMPANY LEGAL NAME] (doing business as "The Meow Co.") [STREET ADDRESS] [CITY, STATE ZIP] United States Email: [SUPPORT EMAIL] Phone: [PHONE]

You can also reach our customer service team through our contact page.

These Terms of Service were last updated in September 2026.