Returns & Refund Policy

Returns & Refund Policy

The Meow Co.

PART 1: Our 60-Day Money-Back Guarantee

(This policy applies to all purchases made through our official store and describes how returns and refunds work for orders shipped within the United States. Nothing in this policy limits any rights you may have under applicable federal or state consumer protection law.)

Your right to return

If you are not happy with The Meow Co. for any reason, you have the right to return it within sixty days for a refund of the purchase price. You do not need to give a reason, and the jar may be opened.

The sixty-day return window starts on the day you, or a third party you designated (other than the carrier), received the last item of your order.

To start a return, let us ([COMPANY LEGAL NAME], [STREET ADDRESS], [CITY, STATE ZIP], United States, Email: [SUPPORT EMAIL]) know that you want to return your order, either by submitting our online return request form at /pages/return-request or by sending us a clear message by email or mail. You can use the return request template below, but you do not have to.

To meet the sixty-day deadline, it is enough that you send us your return request before the sixty days are up.

Refunds

When you return your order, we will refund the purchase price of the returned products. The original shipping charge (if any) is not refunded, unless the return is due to a damaged, defective, or incorrect item (see Part 3). Refunds are issued within 5–10 business days after your return arrives at our returns address. We refund to the same payment method you used for the original purchase, unless we have expressly agreed otherwise with you; in no case will you be charged a fee for the refund. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

We may hold the refund until we have received the returned items or until you have provided proof that you shipped them back, whichever comes first.

Please ship the items back to us without undue delay and in any case no later than fourteen days after the day you told us about your return. Ship your return to the following address:

[COMPANY LEGAL NAME], Returns, [STREET ADDRESS], [CITY, STATE ZIP], United States

The deadline is met if you ship the items before the fourteen-day period ends.

You are responsible for the direct cost of returning the items, unless the return is due to a damaged, defective, or incorrect item (see Part 3).

You will not be charged for normal use of the product. Opened jars and partially used powder are covered by the guarantee; we only ask that you return the jar itself along with any accessories that were included in your order.

Items not covered by the money-back guarantee

The money-back guarantee does not apply to the following, where applicable:

– items that are expressly marked in their product description as excluded from the guarantee (for example, final-sale items);

– free gifts and promotional items included with your order at no charge (these do not need to be returned, and no refund is due for them);

– orders that have not yet been delivered to you (see Part 4.1).

Digital products are subject to the following, where applicable:

– the E-Book: Healthy Cat Teeth is delivered as an instant download. Once the download link has been delivered to you, the purchase is non-refundable, unless a refund is required by applicable law;

– if you have trouble accessing or opening your download, contact us at [SUPPORT EMAIL] and we will resend the file or help you fix the problem;

– if the E-Book was included as a free gift with a jar purchase, this does not affect your refund for the jar.

Return request template

(If you prefer to email or mail your return request instead of using the online form, you can copy and fill out this template.)

To: [COMPANY LEGAL NAME], [STREET ADDRESS], [CITY, STATE ZIP], United States, Email: [SUPPORT EMAIL]

I/We () hereby request a return and refund for my/our () purchase of the following products ()/the following digital product ()

Order number, ordered on ()/received on ()

Name of the customer(s)

Address of the customer(s)

Signature of the customer(s) (only if submitted on paper)

Date

(*) Delete as applicable.

PART 2: How to Ship Your Return

(The following guidance is not a condition for using the money-back guarantee in Part 1. It helps us process your return smoothly and protects both parties. Your rights under this policy are not affected by it.)

2.1 Return shipping costs

As explained in Part 1, you as the buyer are responsible for the direct cost of shipping your return to our returns address. We do not generally provide free return labels. If your return is due to a damaged, defective, or incorrect item, see Part 3; in that case you will not pay for return shipping.

2.2 Registering your return (recommended)

We recommend registering your return before you ship it, using our online return request form at /pages/return-request or by emailing [SUPPORT EMAIL] with your order number. This allows us to correctly receive and match your return in our warehouse and to send you the current returns address.

2.3 Order number on the package (IMPORTANT)

Please write your order number clearly on the outside of the return package, or include a note with your order number and name inside the package. Without an order number, we cannot match the return to your order.

Note on processing: Returns that arrive without an order number or return request may take significantly longer to process, because we first have to identify the order. We cannot issue a refund until the return has been matched to your order.

2.4 Shipping method and tracking

We strongly recommend choosing a shipping method with tracking (tracking number) for your return. For uninsured shipments without proof of delivery, you as the buyer bear the full risk if the items are lost or damaged in transit.

2.5 Packaging and transit damage

Where possible, please return the items in their original packaging with all accessories. You are responsible for packaging the return securely for transit. If the items are damaged on the way to us because of insufficient packaging on your part, we reserve the right to deduct the resulting loss in value from your refund.

2.6 Photo documentation before return (recommended)

We strongly recommend photographing the condition of the items and the packaging immediately before shipping your return (for example, photos of the item, the packaging, and the sealed package ready to ship). In the event of any dispute about the condition of the items on arrival at our warehouse, such photos serve as evidence in your favor.

PART 3: Damaged, Defective, or Incorrect Items

(The following describes the recommended process if something is wrong with your order. It does not limit any warranty or other rights you may have under applicable federal or state law.)

3.1 Reporting a problem

If an item arrives defective, damaged, or different from what you ordered, we will make it right. In this case, please do not ship the item back to us on your own; contact our customer service first.

3.2 Contact and required documentation

Please contact our customer service promptly, ideally within 7 days of discovering the problem, at [SUPPORT EMAIL]. Please include the following in your message:

– your order number;

– a short description of the problem;

– clear photos (from several angles) and/or a short video that clearly shows the problem.

Reporting the problem quickly allows us to find a fast and hassle-free solution for you.

3.3 Replacement or refund

Our team will review your case and offer you a solution. To resolve the issue quickly and without hassle, we will usually offer you a free replacement, if that is what you prefer. You will normally not need to ship the defective item back to us.

3.4 Your additional options

If a replacement is not possible, does not resolve the issue, or is not what you want, you can choose a full refund of the purchase price instead, including any shipping charges you paid for the affected items. Your rights under applicable federal and state consumer protection law remain unaffected.

PART 4: Guarantee Conditions and Refund Process

(This part sets out the conditions for the 60-Day Money-Back Guarantee described in Part 1 and explains how refunds are processed. It does not limit your rights under Part 3.)

4.1 Scope and time limit

Our 60-Day Money-Back Guarantee is offered voluntarily and goes beyond what the law requires. The guarantee period is 60 days from the day you receive your order. Within this period you can return The Meow Co. for a refund of the purchase price, even if the jar has been opened and the powder has been used.

The guarantee requires that your order has physically arrived at your address. Cancellations of orders that are still in transit are not covered by the guarantee; once the package arrives, you can simply start a return.

Items that are expressly marked as excluded from the guarantee in their product description, as well as digital products once delivered (see Part 1), are not covered by this voluntary guarantee.

4.2 Condition of returned items

Unlike many return policies, our guarantee does not require the product to be unopened or unused: opened jars and partially used powder qualify. We ask that you return the jar with its lid, along with any accessories that were included in your order (for example, the dosing spoons). The guarantee can be used once per order.

4.3 Starting a return

To start a return under this guarantee, contact us before shipping, either through our online return request form at /pages/return-request or by email at [SUPPORT EMAIL], stating your order number and the reason for your return. Please do not ship items back to us without contacting us first.

Returns must be shipped to our returns address:

[COMPANY LEGAL NAME], Returns, [STREET ADDRESS], [CITY, STATE ZIP], United States

4.4 Return shipping costs and proof of shipment

Under this guarantee, you as the buyer are responsible for the direct cost of return shipping. Without a valid shipping receipt and tracking number, we cannot issue a refund for a return that does not arrive. Please also follow the guidance on labeling your package with your order number (see Part 2).

4.5 Inspection and refund process

Once your items arrive at our returns address, we check them against your return request. Inspection and processing take up to 5 business days from receipt.

If the return qualifies, we process your refund. Under this guarantee, we refund the purchase price of the returned items. The original shipping charge (standard shipping) is not refunded under the guarantee. Refunds are issued to your original payment method within 5–10 business days after we receive your return.

If a return does not qualify (for example, an item that is excluded from the guarantee or a return that cannot be matched to an order), we will contact you by email within 5 business days of receipt. In that case you have 30 days from our notification to arrange for the item to be shipped back to you at your own expense. If we do not hear from you within these 30 days, we are entitled to dispose of the item.

4.6 Chargebacks

If you have a problem with a refund, please contact us at [SUPPORT EMAIL] before filing a chargeback or dispute with your bank or card issuer. Almost all issues can be resolved directly and much faster this way, usually within one or two business days.

PART 5: Questions and Disputes

Contact us first

If you have any questions about this policy or about a return or refund, please contact us at [SUPPORT EMAIL] or [PHONE]. Any disputes arising from a purchase are governed by our Terms of Service and the laws of the State of [STATE].