Shipping & Payment Policy

Shipping & Payment Policy

1. Scope

This Shipping & Payment Policy applies to all orders placed through our online store between us (the "Seller") and the customer (the "Buyer"). It supplements our Terms of Service.

1. Shipping costs

The shipping costs for your order are shown on the product page, in your cart, and again in the order summary before you place your order.

Shipping destination, shipping cost, free shipping: United States (48 contiguous states): $4.99 flat rate, free on orders of 2+ jars. Alaska and Hawaii: $4.99 flat rate, free on orders of 2+ jars.

The Seller reserves the right to choose the shipping carrier at its own discretion.

1. Shipping area

We ship within the United States: to the 48 contiguous states as well as Alaska and Hawaii. We are unable to deliver outside this shipping area, including to US territories, APO/FPO/DPO addresses, and international destinations.

1. Processing and delivery times

4.1 Processing time

After your order is placed, and for payment methods where payment is confirmed later, after full payment has been received, processing takes 1–3 business days. Processing includes verifying, picking, and packing your order and handing it over to the shipping carrier.

4.2 Transit time

The transit time after handover to the shipping carrier is 4–5 business days, depending on the location of the fulfillment center and your delivery address.

4.3 Total delivery time

The total delivery time is made up of the processing time (Section 4.1) and the transit time (Section 4.2) and amounts to 5–8 business days in total. The delivery time stated on the product page at the time of your order applies.

4.4 Business days

Business days for the purposes of this policy are Monday through Friday, excluding US federal holidays and public holidays at the location of the fulfillment center.

4.5 Start of the delivery period

The delivery period begins:

for payment methods with immediate payment confirmation (e.g. credit or debit card, PayPal, Apple Pay, Google Pay, Shop Pay): when your order is placed; for payment methods where payment is confirmed later (e.g. bank transfer, where offered): on the day the full purchase price including shipping costs is received in our business account.

4.6 Tracking

Once your shipment has been handed over to the shipping carrier, you will receive a shipping confirmation by email with a tracking number, provided the carrier used supports this service.

4.7 Force majeure

If delivery is delayed due to force majeure or other unforeseeable events beyond the Seller's control, in particular natural disasters, pandemics, epidemics, strikes, government orders, war, civil unrest, or serious operational disruptions at shipping carriers, the delivery period is extended by the duration of the disruption. The Seller will inform the Buyer of any such delay without undue delay. If the disruption lasts longer than 60 days, both the Buyer and the Seller are entitled to cancel the order with respect to the affected items. Any payments already made will be refunded promptly in that case.

4.8 Availability of goods

The Seller's obligation to deliver is subject to the Seller receiving the goods on time and in full from its own suppliers, provided the Seller has placed a corresponding order with them. The Seller will inform the Buyer promptly if an item is unavailable and will promptly refund any payments the Buyer has already made. This does not apply if the Seller is responsible for the non-delivery.

1. Sales tax; lost, damaged, or refused parcels

5.1 Sales tax

Sales tax is charged where required by state and local law and is calculated based on your shipping address. Any applicable sales tax is shown in your order summary before you place your order. Product prices are shown before tax.

5.2 Lost parcels

If your tracking has not updated for 7 business days, or your parcel has not arrived within 10 business days of your shipping confirmation, please contact us at [SUPPORT EMAIL] with your order number. We will open an inquiry with the carrier and, if the parcel cannot be located, send you a free replacement or issue a full refund, whichever you prefer.

5.3 Damaged parcels

If your order arrives damaged, please keep the packaging and contact us at [SUPPORT EMAIL] within 7 days of delivery, stating your order number. Please include the following:

photos of the outer packaging, photos of the damaged item(s), and a short description of the damage.

We will review your report promptly and offer you a free replacement or a full refund. You will normally not need to send the damaged item back to us. We handle any claims with the carrier ourselves; you do not need to contact the carrier.

5.4 Tracking shows delivered, but no parcel

Carriers occasionally mark a parcel as delivered a day or two before it actually arrives. Please check with household members, neighbors, and your building's mailroom or front desk, and allow 2 business days. If the parcel still has not turned up, contact us with your order number and we will investigate with the carrier and find a solution for you.

5.5 Refused delivery

If the Buyer refuses to accept a shipment for reasons within the Buyer's control, the cost of returning the shipment to the fulfillment center is borne by the Buyer. The Seller is entitled to deduct these costs from any refund due to the Buyer. The Buyer's rights under our Returns & Refund Policy remain unaffected.

1. Partial shipments

The Seller reserves the right to deliver orders in several partial shipments where this is necessary for logistical reasons, in particular if individual items are shipped from different fulfillment centers. Partial shipments do not result in any additional shipping costs for the Buyer. The delivery times under Section 4 apply separately to each partial shipment from the start of the period stated there.

1. Delivery address and delivery instructions

7.1 Correct delivery address

The Buyer must provide a complete and deliverable shipping address when placing an order. We deliver to residential and business addresses only.

7.2 Excluded delivery locations

We are unable to deliver to PO Boxes, parcel lockers, or comparable automated pickup and drop-off stations, because the carriers we use cannot guarantee reliable delivery to such addresses in all cases. Orders with such a shipping address cannot be processed; in this case we will contact the Buyer to arrange an alternative delivery address.

7.3 Costs for incorrect address information

If a shipment cannot be delivered because the Buyer provided an incorrect or incomplete shipping address, the Buyer bears the documented costs of the failed delivery attempt as well as the costs of any reshipment. This does not apply if the Buyer is not responsible for the incorrect information.

1. Failed delivery and unclaimed parcels

8.1 Unclaimed parcels

If a shipment is held at a post office, carrier access point, or comparable pickup location and the Buyer does not collect it within the holding period set by the carrier, the Buyer is in default of acceptance. If the shipment is returned to the fulfillment center as a result, the Buyer bears the documented return shipping costs.

8.2 Reshipment

A reshipment after a failed delivery under Section 7.3 or an unclaimed parcel under Section 8.1 takes place only after agreement with the Buyer and against reimbursement of the additional shipping costs by the Buyer. Alternatively, the Buyer may cancel the purchase or, where applicable, use our Returns & Refund Policy. In that case we refund the purchase price less the documented shipping and return shipping costs we incurred, to the extent the failed delivery was the Buyer's responsibility.

1. Payment methods

9.1 Accepted payment methods

We accept a range of common payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. The payment methods available for your order are shown to the Buyer during checkout. All payments are processed in US dollars (USD).

9.2 Restriction of payment methods

We reserve the right not to offer certain payment methods for specific orders or delivery destinations, in particular based on a risk assessment carried out by the respective payment provider or due to an increased risk of non-payment. The Buyer has no right to the provision of a particular payment method.

9.3 Due date

The purchase price is due when the order is placed. If a deferred payment method is offered and selected, the purchase price must be received in the account stated in the order confirmation within 7 business days of receipt of the order confirmation.

1. Risk of loss

If the Buyer is a consumer, the risk of accidental loss of or damage to the goods passes to the Buyer when the goods are handed over to the Buyer, including for shipped orders. Until handover, the Seller bears the transit risk.

1. Title

The delivered goods remain the property of the Seller until the purchase price, including all related charges, has been paid in full.